The Problem: Caregiver Visibility & Aging at Home

As populations age, the demand for caregiver support continues to grow.

By 2030, 9.5 million Canadians will be aged 65+, representing approximately 20% of the population. Many of these individuals wish to remain in their homes, while caregivers are often unable to provide continuous, in-person support.

Caregivers face challenges including:

Limited visibility into the daily health and well-being of loved ones
Inability to respond quickly when issues arise
Difficulty coordinating care and support services remotely

At the same time, healthcare systems must balance patient safety with limited in-person interactions, particularly in the context of infection control and capacity constraints.

The challenge is maintaining continuous, reliable support while enabling independence at home.

What is Ring of Support?

Ring of Support is a remote monitoring and support program that helps caregivers stay connected to their loved ones through automated check-ins and integrated clinical support.

The program combines automated outreach with real clinical intervention, ensuring individuals are supported even when caregivers are unavailable.

Core features include:

Automated check-ins (IVR, SMS, voice assistants)
- Covering medication reminders, appointments, meals, and general wellness
Health and symptom monitoring
- Structured questions assess risk and identify potential concerns
Clinical escalation and nurse support
- Direct access to care providers who can respond when risk is identified
Caregiver updates and notifications
- Keeping caregivers informed and connected
Home care coordination
- Including eligibility screening and deployment of in-home support when needed

Ring of Support enables a connected “circle of care” that extends beyond traditional care settings.

Outcomes

Ring of Support has demonstrated:

High user adoption across multiple communication channels
- 100% of users successfully engaged via IVR, SMS, or voice-enabled platforms, with IVR as the most utilized modality
Strong caregiver and patient satisfaction
- 87% of users reported high satisfaction, with caregivers valuing real-time updates on their loved ones
Scalable remote monitoring capabilities
- The program supports high-volume outreach, delivering approximately 3,000 IVR calls per day
Improved care coordination and proactive intervention
- Automated check-ins and symptom screening enable early identification of risk and timely clinical response
Safe and efficient care delivery
- Pre-screening (including COVID protocols) supports appropriate triage, reduces unnecessary in-person visits, and enables timely clinical response

The Team

Ring of Support is delivered in partnership with:

SE Health
- One of Canada’s leading diversified home and community care providers, supporting monitoring, care deployment, and health coaching

The Problem: Caregiver Visibility & Aging at Home

What is Ring of Support?

Outcomes

The Team

Resources

Presentations

Product Technology: IVR

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